Terms & Conditions
Rough N Ready Policy Statement
Thank you for choosing our Rough N Ready products. We strive to provide quality equipment and guidance. However, we wish to clarify our position regarding the installation and safety of our products.
NO LIABILITY ACCEPTANCE
1 Limitation of Liability
To the maximum extent permitted by law, including the Australian Consumer Law, Rough N Ready is not liable to you or any third party, directly or indirectly, for the improper installation of all rooftop tents, awnings and all other products purchased from us that requires installation, including in contract, tort, under statute or otherwise.
Rough N Ready accepts no liability for any loss or damage suffered or incurred by you that may result from the improper installation of rooftop tents, awnings and other products requiring installations that are purchased from us.
2 Advice Disclaimer
Rough N Ready has made reasonable efforts to ensure that all advice given with respect to the installation of our products is correct. Notwithstanding and to the maximum extent permitted by law, including the Australian Consumer Law, no representation, warranty or guarantee, express or implied, is provided by Outback Tourer or its team in relation to the accuracy, correctness, completeness or
reliability of its advice on this website or any published manuals or videos. Such advice is for general informational and educational purposes only.
The information conveyed on this website or by our team is not a substitute for professional installation services. We strongly recommend that customers seek the expertise of qualified professionals for the fitting of all Rough N Ready products.
3 Weight Considerations
Rough N Ready has made every effort to provide an accurate approximate weight for all of our products; however, this is for guidance only. No information provided on this website or by our team should be interpreted as a guarantee of any weight specifications for products sold by Rough N Ready.
Rough N Ready provides rooftop tent and awning products that may be installed on the roof of a customers vehicle. In doing so, it is the customers responsibility to ensure their vehicle can safely support the weight of our rooftop tent and awning products and consider the manufacturer’s specifications regarding roof weight capacities. We disclaim liability for any loss or damage that occurs as a result of a customers failure to do so.
4 Electrical Connections
Rough N Ready does not perform any installations of electrical connections for any products that it provides. All 12V electrical connections should be installed by a qualified auto electrician.
To the maximum extent permitted by law, including the Australian Consumer Law, Rough N Ready is not liable for any loss or damage as a result of electrical malfunctions or faults arising out of improper installation of any electrical connections.
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5 Regular Maintenance
Products sold by Rough N Ready may require ongoing maintenance after their installation to ensure their reliability and safety, including for rooftop tents and awnings. We are not responsible for such maintenance and we disclaim liability for any loss or damage caused as a result of improper or irregular maintenance.
In particular, customers are responsible for regularly checking the fixings of any Rough N Ready rooftop tents, awnings and other installed products and ensuring that all bolts are properly tightened for such items before each use. Regular inspections are crucial for safe operation.
6 Reserve Right to Amend
Rough N Ready reserves the right to amend this Disclaimer, in part or entirely, at any time.
7 Acknowledgment
By ordering a product from us, you acknowledge and accept the Terms and Conditions of Rough N Readyas they are listed on our website and this liability disclaimer.
For any further questions or concerns, please contact our customer service team at
admin@roughnready.com.au.
This policy helps protect both the customer and the company while ensuring clear communication about responsibilities.
This Website is owned and operated by Rough N Ready. By using our Website or placing an order on our Website, you agree to be bound by these Terms and Conditions including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. If you do not agree to all of the Terms and Conditions, then you should not access the Website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.
Any new features or tools which are added to the current store shall also be subject to these Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
1 Definitions
"Australian Consumer Law" means Schedule 2 of the Competition and Consumer Act.
"Competition and Consumer Act" means the Competition and Consumer Act 2010 (Cth).
"Intellectual Property Rights" means copyright, trade marks (whether registered or not), patents, patent applications, moral rights, service marks, trade names, know how, trade secrets, domain names, internet addresses, rights in confidential information and all and any other intellectual property rights, whether registered or unregistered, and including all applications and rights to apply for any of the same.
"Our", "us” or "we" refers to Rough N Ready and its team.
"Rough N Ready" means Rough N Ready and includes all directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, licensors and all its related bodies corporate and associates.
"Service" means the Website and all information, tools, products, services and any other resources that are provided by Rough N Ready to its customers.
"Terms and Conditions" means the provisions contained on this page of the Website.
"Website" means https://www.roughnready.com.au/policies-termsandconditions
"you" and "your" means the person accessing and using the Website.
2 Online Store Terms
2.1 By agreeing to these Terms and Conditions, you represent that you are at least 18 years of age and able to enter into legally binding contracts.
2.2 You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
2.3 You must not transmit any worms or viruses or any code of a destructive nature.
2.4 A breach or violation of any of the Terms and Conditions will result in an immediate termination of your Services.
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3 General Conditions
3.1 Rough N Ready bears no responsibility for clients fitting products to their roof. Clients must take due diligence to ensure that their vehicle is load rated for any added weight. This is the sole responsibility of the client, customer or vehicle owner. Further information regarding this can be found in Rough N Ready's Liability Disclaimer for Rooftop Tent, Awning and Other Installations which can be viewed on our Website.
3.2 To the extent permitted by law, we reserve the right to refuse service to anyone for any reason at any time.
3.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Website through which the service is provided, without express written permission by us.
3.4 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions.
4 Accuracy, Completeness and Timeliness of Information
4.1 We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general informational and educational purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
4.2 This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
5 Modifications to Service and Prices
5.1Prices for our products are shown on our Website, along with pricing for freight of our products, and may be subject to change without notice. Acceptance of any product from our Website is conditional upon payment of:
(a) the purchase price;
(b) any delivery fees applicable; and
(c) any other fees as set out on our Website.
5.2 We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
5.3 We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
6 Products or Services (if applicable)
6.1 Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to availability under our discretion. We provide no guarantee, express or implied, as to the availability of any products or services shown on our Website.
6.2 We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
6.3 We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
6.4 All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.
6.5 We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
6.6 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected, to the extent as permitted by law, including the Australian Consumer Law.
6.7 You acknowledge and agree that any product supply by Rough N Ready that you assert to be faulty must be returned to Rough N Ready for inspection and repair.​
(a) Where there is any manufacturing fault in the product determined in the course of testing by Rough N Ready, the fault will be repaired and the product will be returned to you without cost (excluding installation costs).
(b) Where the fault identified in the product supplied by Rough N Readyis determined by Rough N Ready to have occurred by way of improper use of the product by you, Rough N Ready reserves the right to charge you with all freight costs, material costs and labour costs involved in the inspection and repair. You acknowledge that, in the event that you refuse to pay for these costs, Rough N Ready reserves the right to discard of the product within 7 days of notice being provided of the improper use of the product to you.
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7 Transfer of Ownership
7.1 You acknowledge and agree that ownership of any products provided by Rough N Ready will only pass to you once the product has been delivered and signed for by you or a person who accepts delivery on your behalf.
7.2 Products that have been purchased and are presently held by Rough N Ready or in transit, will remain under the ownership of Rough N Ready until the transfer of ownership has occurred.
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8 Notification of damage in the course of delivery
8.1 Rough N Ready must be notified of any damage to the product that occurred during delivery within 48 hours of delivery that product. Rough N Ready will not be liable for any damage to products caused in transit where you have failed to inform Rough N Ready of said damage within the provided timeframe.
8.2 Notice of any damage to products in the course of delivery must be made by email to admin@roughnready.com.au.
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9 Accuracy of Billing and Account Information
9.1 We reserve the right to refuse, cancel, or postpone any order/booking you place with us for reasons that are permitted by law. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear not to be placed by you, or a representative of you.
9.2 You agree to provide current, complete and accurate purchase and account information for all purchases made with Rough N Ready. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
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10 Optional Tools
10.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
10.2 You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
10.3 Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
10.4 We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.
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11 Third-Party Links
11.1 Certain content, products and services available via our Service may include materials from third-parties.
11.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
11.3 Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
11.4 You acknowledge that your access of third-party materials is at your own risk. We are not liable for any loss or damage related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites or materials.
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12 Use Comments, Feedback and Other Submissions
12.1 If, at our request, you send certain specific submissions (for example contest entries), or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
12.2 We are and shall be under no obligation to:
(a) maintain any comments in confidence;
(b) pay compensation for any comments;
(c) respond to any comments.
12.3 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
12.4 You agree that your comments will not violate any right of any third-party, including copyright, trade mark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
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13 Intellectual Property
13.1 Our Website and the products, images and presentations on our Website are protected by valid, applicable and enforceable Intellectual Property Rights. Our rights to use our Intellectual Property Rights in our Website (including all of its underlying source code) are reserved.
13.2 Apart from uses expressly permitted by the Copyright Act 1968, use of any of our trade marks or copyrighted material without express permission from Rough N Ready is prohibited. By agreeing to these Terms and Conditions, you acknowledge that our Website or Services are not a grant of permission, express or implied, for the use our trade marks or copyrighted material.
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14 Force Majeure
14.1 Rough N Ready will not be liable for any delay or inaccessibility of our products or Service, or non-performance of its obligations under these Terms and Conditions, due to strikes, acts of God, fires, explosions, flood, riot, lockouts, injunction, interruption of transportation, accidents, inability to obtain supplies, war, terrorist attacks, government action or other circumstances beyond its reasonable control.
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15 Security of Information
15.1 You understand that your content (not including credit card information), may be transferred unencrypted and involve:
(a) transmissions over various networks; and
(B) changes to conform and adapt to technical requirements of connecting networks or devices.
15.2 Credit card information is always encrypted during transfer over networks.
15.3 Your submission of personal information through the store is governed by our Privacy Policy, which is linked at the bottom of the Website.
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16 Errors, Inaccuracies and Omissions
16.1 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
16.2 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
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17 Prohibited Uses
17.1 In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our Intellectual Property Rights or the Intellectual Property Rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
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18 Disclaimer of Warranties; Limitation of Liability
18.1 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
18.2 We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
18.3 You agree that from time to time we may remove the Service for indefinite periods of time or cancel the service at any time, without notice to you.
18.4 You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
18.5 To the extent permitted by law, including the Australian Consumer Law, in no case shall Rough N Ready be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
18.6 Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
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19 Indemnification
19.1 You agree to indemnify, defend and hold harmless Rough N Ready and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable lawyers and attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
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20 Severability
20.1 In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
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21 Termination
21.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
21.2 These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
21.3 If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
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22 Entire Agreement
22.1 The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
22.2 These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
22.3 Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
23 Governing Law
23.1 These Terms and Conditions, and any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of Queensland. Parties to these Terms and Conditions irrevocably submit to the jurisdiction of the courts and tribunals of that State and the Federal Court of Australia.
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24 Changes to Terms and Conditions
24.1 You can review the most current version of the Terms and Conditions at any time at this page.
24.2 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
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25 Contact Information
25.1 Questions about the Terms and Conditions should be sent to us at admin@roughnready.com.au